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About the Author: Markskrill
How we improved review responses for a Dubbo business
Gather 'round and let me spin you a yarn about how we spruced up Dubbo Friend's Auto Care's review responses.
We've been working hard out to help Dubbo Friend's Auto Care respond to reviews faster than a kangaroo on a hot tin roof. With our approach, each response is not only prompt but also personalised, making customers feel valued.
We're keeping ourselves accountable by tracking our progress with key performance indicators (KPIs). We're proud to share that their response rate is now an impressive 90% and the average response time is a speedy 12 hours, a vast improvement from the previous 1000 hours - that's 41 days!
Let's be real though, the business has been under the pump and too busy to respond to reviews consistently.
Some businesses never respond to their online reviews, but we're not one of them!
Original Response

New Response

Originally, the image headlines above read "Bad Review" and "Good Review". We've since changed it because the word "bad" is negative. We only recently started focusing on being more specific with our words. We're sharing this with you for educational purposes, please don't judge us, we're putting our big non-gendered pants on and changing our ways.
Want to work with Marksy? Visit the page for this service to see pricing and details, Same Day Review Replying.
References
As a commercial entity focused on providing engaging and accessible content, we generally do not include formal citations, references, or lists of sources. However, there may be instances where we directly quote or significantly draw upon the work of others, in which case we will always provide appropriate credit where it is due.
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